FAQ – Frequently Asked Questions

1. When will my order ship?

Most orders are processed within 2–5 business days. Processing time may be slightly longer during holidays or high-volume periods.

2. How long does delivery take?

For U.S. orders, delivery usually takes 7–15 business days after processing. International orders may take 10–25 business days, depending on the destination and customs procedures.

3. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. Please allow a few business days for the tracking information to update.

4. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible if you need assistance.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and other secure checkout options depending on availability.

6. What if my item arrives damaged?

Please email us with a photo of the damaged item within 48 hours of receiving it. We will arrange a replacement or refund.

7. What if my package is lost?

If your package is marked as “delivered” but you haven’t received it, contact us and we will help investigate with the shipping carrier.

8. Do you ship internationally?

Yes, we ship to most countries. Shipping times vary based on the destination and customs procedures. Please allow extra time during holidays or peak seasons.