Warranty & Product Guarantee Policy

Warranty & Product Guarantee Policy

We stand behind the quality of our products and want every customer to feel confident when shopping with us. If you experience an issue with your order, we will do our best to provide a fair and reasonable solution.

Product Guarantee

All eligible items include a 30-day product guarantee from the date you receive your order.

If an item arrives defective, damaged, missing parts, or does not function as expected, you may contact us to request a replacement, refund, or other suitable solution.

Warranty Coverage Includes

  • Manufacturing defects
  • Missing parts or components
  • Functional issues not caused by customer damage
  • Items damaged during delivery, when reported within the required timeframe

Warranty Does Not Cover

  • Normal wear and tear
  • Accidental damage after delivery
  • Misuse, improper handling, or improper installation
  • Unauthorized modifications or repairs
  • Damage caused by failure to follow product instructions
  • Minor color, size, or appearance differences caused by lighting, screen display, or manual measurement

How to Make a Warranty Claim

To submit a warranty request, please contact us with the following information:

  • Your order number
  • A clear description of the issue
  • Photo or video showing the problem
  • Your preferred solution, if applicable

Please contact us within 30 days of receiving your order. For damaged or defective items, we recommend contacting us as soon as possible after delivery so we can assist you more efficiently.

Review & Response Time

After receiving your warranty request, we will review the details and aim to respond within 1–3 business days. In some cases, additional information may be required before a final solution can be provided.

Possible Solutions

Depending on the issue and product condition, we may offer one of the following solutions:

  • Replacement item
  • Refund
  • Partial refund
  • Store credit or another reasonable solution

Contact Us

If you need help with a warranty claim, please contact our customer support team:

Email: support@zavrly.com